EVO Fitness Green Village

Adi

4 months ago

24th Jan 2026: Cancelled my free trial, was charged anyway, and then told it was my problem. Despite cancelling within the trial period and contacting support immediately, EVO refused to correct the charge and continued to insist on further payments for a membership I never used and never authorised. Support was unhelpful and dismissive throughout. I’ve had to escalate this to my bank. This is not how you treat customers, especially first-time ones. 10th Feb 2026 Reply to EVO team’s message: I did contact EVO support directly and went back and forth over email about this (membership #87444). Despite cancelling within the trial period and never using the membership, the charge wasn’t corrected. The reason for leaving this review is simply because private contact didn’t resolve the issue. I’m open to this being properly reviewed, but so far the responses have mainly relied on policy wording rather than addressing the incorrect charges. There have also been repeated attempts to take further payments from my account even after the membership was cancelled and the charge disputed with my bank, which is concerning.