Fitnesspark Basel Heuwaage

Agnieszka Muench

2 months ago

Edited: Dear Fitnesspark, Thank you for responding to my comment. I still haven't received a response to my email from August 20, so I'm glad to hear from you. It's nice that you agree with me. However, it doesn't change anything. I still feel tricked, disappointed by your service, and ripped off. I contacted Fitness Park by email before publishing this review. It has now been two weeks since I sent the email, and I still haven't received a response. I renewed my contract in November 2025 for another year. I was not informed that my new contract includes six months during which the fitness studio will undergo a major renovation. I pay the full price for: - a changing room that is like a sauna. There's a risk of having no water in the shower due to malfunctions caused by the renovation. This has already happened. The smell of sweat is pretty powerful in the evening there because the ventilation doesn't work. Keeping the door constantly open doesn't solve the problem. - an incredible amount of dust in the air. If you are allergic, you will feel it painfully - reduced number of gym equipment - having a fitness class in the new but unfinished fitness room can be unpleasant. You might get a headache from the loud buzzing noise, be disturbed by workers walking back and forth during the class in the fitness room, or hear never-ending drilling sounds - reduced number of fitness classes and spots. Before the renovation, there were 48 spots in the two fitness rooms combined; now, there is one room with 35 spots - no access to the sauna zone - whatever the new stages of renovation will bring. The fitness park offered the option to pause your subscription for up to five months. I stopped for one month. I can't stop doing sports for five months. They also offered access to other gyms. I couldn't use this option either. I'm not going to pay extra for transportation when I can walk to the Fitness Park Heuwagge in 15 minutes

Mike Guralnik

5 months ago

Great atmosphere. Enough machines lots of options to choose. Check out the eGym, it is cool. The Ebracelet system is great, doubes up tracking you workout and opening your locker. The SPA and water park was great, but is now closed for 3 months. I wish they had a lap pool for people who really like swimming. The water in the 'hot tub' definitely is not warm enough, and that's a shame

Annette B

2 months ago

The center should have been closed for the refurbishment: it is an act of gaslighting customers and the public to claim that it is safe and free of health hazards to keep a refurbishment site full of dust, dirt, mold in open wet areas, construction installations in an active fitness club. What is supposed to be supportive in health promotion is in fact dangerous on multiple levels!

Val Rem

2 months ago

I am highly disappointed with the recent changes at this gym. Following the renovations, there will now only be one single room dedicated to classes. This major downgrade was never made clear in their communication, which has been absolutely terrible. If I had known this beforehand, I would have never renewed my membership. The fitness classes have always been very popular, so removing them makes absolutely no sense. I registered here specifically for these classes, and now I am left with a very poor and limited selection. To make matters worse, trying to get clarity or updates at the reception is impossible. The staff members are unfriendly and unprepared to answer questions.